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IPMA ITALY Journal of Applied Project Management
Volume 2 no. 4 (October 2016)

The final success was the positive The team satisfaction evaluation is a
feedback received from Customer as fundamental assessment for any
soon as GE Oil & Gas informed that credible Project Managers.
Cessão Onerosa was selected to While there is a lot of literature and
participate the IPMA International researches available on Customer
®
Project Excellence Award 2015. satisfaction this is not the case for the
Customer was proud of team feedback on teamwork and
congratulations and sincere “best project management perceived
wishes”. performances. The approach we
embraced was to listen to our team
directly, throughout a new structured
12. People Project Results process to collect team feedback.
We organized and launched an on-
Cessão Onerosa represented an line survey using a web based GE tool.
insightful experience for the Project The survey included several questions
Managers and all the Team. and structured to assess team
The project team really made the satisfaction on the project, teamwork
difference and was brilliant for ambience and perception on project
engagement, passion and management performances. The
commitment. survey was completely anonymous to
Multiple people have been promoted allow people to express objectively
to higher and senior positions their opinion with the maximum
immediately after the project closure; degree of freedom.
others progressed significantly in their The survey was proposed to #71
career path acquiring Senior people and the results were the
Management trust and confidence. following, Fig 5:

Fig. 05 – Team Satisfaction Survey Results

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